AliExpress Disputes: The Ultimate Guide to Win Every AliExpress Dispute

Also, if your case has multiple defects, focus on the most objective and visible problem for evaluation. An unboxing video that starts with the unopened package and shows the contents from start to finish is golden. If there was a mix-up with the variant, show the labeling and SKU. When components or units are missing, an opening video showing the seal and the complete contents is ideal. This footage reduces objections and strengthens your position. Accompany it with a comparative list of what the offer included and what it included.

In this case, the administration of AliExpress will take care of the dispute, and the resolution’s waiting buyer protection time may extend up to two months. AliExpress provides a guideline delivery time based on the shipping method. Typically, this takes between 15 and 45 days for standard shipping, around days for ePacket, and approximately 8-15 days for premium options.

Winning a dispute on AliExpress is not as easy as you might think. You need to make sure you follow the right steps and tips as detailed above in order to get your money back. If you don’t provide evidence or your evidence is lacking, the team will close the claim and release the funds to the seller. If you are not satisfied with their judgment, you may want to consider the next step. AliExpress strives to resolve disputes fairly, and the platform has an interest in ensuring that the process runs smoothly.

• It will also help you track parcels and discounts, learn the history of price changes, etc.
• For example, ordering an RC car with 4 batteries and receiving one with 2.
• In such situations, it’s important to open the tracking details and check every update carefully.
• If a product is in good condition, but still doesn’t quite correspond to the description, you can also open a dispute and request a partial refund.
• If it is not possible to resolve the problem directly with the seller, you can assert your arguments in the form of a dispute.

If they didn’t, they have no intention of settling the issue, and they are probably tricking you. AliExpress recommends you approach the seller with any concerns before opening a dispute. The seller might be just as eager as you are to reach an agreement. Whether you’ve been in a similar situation or you’re trying to avoid it, here’s a list of Q&As that will definitely come in handy. This guide will show you how to best handle a dispute on AliExpress to ensure the best outcome for you.

For a damaged item, you would include photos of the broken/damaged merchandise. Using this protection helps you shop with confidence, knowing you are covered in case of a dispute. After opening an AliExpress dispute, regularly check for updates. Log in to your account and go to the “My Disputes” section. They aim to find an amicable solution that satisfies both parties. This includes cases where you receive a non-compliant product, often without requiring a return.

Try to check the working properties of the item on the same video. Keep the video as long as there is an opportunity to open a dispute on this order and win. If your dispute is ruled in your favor, you are typically entitled to a full refund, provided the reason for the dispute is valid. AliExpress will review the evidence presented when making the final determination on the case.

Arming Yourself: Gathering Ironclad Evidence

Understanding how AliExpress shipping works and the potential issues that may arise allows sellers to handle disputes effectively and maintain customer satisfaction. A minor defect, like a slightly faded fabric, might warrant a partial refund, while a completely wrong item calls for a full one. Identifying your issue is like picking the right tool for a repair—it sets you up for success. When you cancel a dispute, but you’re still within the protection period, you can open a second dispute without any problem.

Step 5: Select the Type of Dispute

I create high-quality and unique content on the topic of shopping on the Chinese marketplace. These precautionary tips will minimize the chances of being scammed by a seller. Hopefully if you win the arbitration, the losing party, the seller in this case, will pay the arbitration expenses.

Review new information and messages from the seller or AliExpress. This vigilance allows you to respond quickly to any requests for clarification or additional evidence. If it does not suit you, clearly explain why and propose a reasonable alternative. Stay open to negotiation to reach a mutually acceptable solution. These pieces of evidence will strengthen your case and increase your chances of success when opening the dispute.

If the seller fails to respond to your dispute, you can escalate it after a specified period (usually around 5 days). This will alert AliExpress to take action and help facilitate a quicker resolution. Being organized with your documentation will make the dispute process smoother and increase your chances of a favorable outcome.

How to edit the dispute if it’s in progress?

The support team examines all the claims and evidence and reaches a decision on the dispute. After winning the dispute, the buyer will receive their money within 7 days to the account from which the payment was made. For those seeking faster delivery, express shipping methods like DHL, FedEx, and UPS are available. These services are generally more expensive than standard shipping options review selection but offer much quicker delivery times, typically between 3 to 10 days.

2025年11月13日